Terms & Conditions

Please read these terms and conditions carefully, print and keep a copy of them for your reference.

These terms and conditions apply to all customer orders.

Customers must accept these terms and conditions before any order is accepted by us.

If customers need to contact us relating to their orders, please e-mail us at info@thetraderjohn.com

Making a contract with us

When a customer places an order with us, they are making an offer to buy goods. Once payment has been made by the customer and authorised by us an order / payment confirmation email is sent to the customer. This email is our acceptance of the customer’s order and forms the contract between us and the customer.

We reserve the right to cancel any customer order when there is reasonable doubt concerning the integrity of that order.

How to place order

Prior to purchasing, customers are asked to create an account providing essential information, such as name, address, email and phone number.

The customer can then select goods to order from our online shopping system and pay via our online checkout.

The method of payment is via our online payment system only.

All online payments are processed by a 3rd party secure payment gateway.

Customer information is strictly used for internal purposes and will never be used for any kind of marketing or advertising purposes.

It is the customer's responsibility to provide the correct information and update their account in case of relevant changes.

Incorrect information provided by the customer leading to incorrect order processing, is the responsibility of the customer.

We reserve the right to cancel any customer order when there is reasonable doubt concerning the integrity of that order.

Delivery

There are no delivery charges.

Whilst we do not guarantee delivery times you can expect to receive the goods typically between 5-10 working days from payment date.

If the goods are lost or damaged in transit, please let us know promptly.

International customers may be charged customs fees by their country. Sometimes goods are held by Customs, if you have not received your goods within 15 working days, please contact us.

Cancellation and returns (EU based customers only)

Customers based in the EU can give us written notice to cancel their order any time up to 7 working days after delivery.

To cancel, customers will need to give us notification in writing of contract cancellation before returning the product back to us, this must be done via the customer's registered online account.

Customers do not have to give any reason for cancellation, though a brief explanation will help us to improve the service we offer to customers in the future.

On receipt of customer’s notice of contract cancellation, customer care will email you a Returns Merchandise Authorization (RMA) number.

If customers cancel, they must return the goods to us at their own expense.

We recommend that customers insure the return shipment as they are under a duty to take reasonable care of the goods and will be liable for damage to them until we receive them.

We also recommend that customers use a secure, trackable means to return their order to us at 12 Freda Routh Gardens, Eastleigh, Hampshire, SO50 7LY, and that customers retain proof of sending, in case of a dispute.

All items must be returned unused, in their original condition and from the country that the order was delivered to.

If customers fail to return the goods, we will collect them, charging them the direct cost of collection. If customers fail to take reasonable care of the goods before they are returned to us resulting in any damage or deterioration they will be charged for the reduction in value.

We will refund the full value of your order within 30 days of receiving your notice of contract cancellation. For more information please read our Returns Policy page

Please note customers may only use their right to cancel the order under this cancellation policy if they give us formal written notice of cancellation within seven working days of receiving the order, as described above.

Faulty goods and warranties

Any customers with faulty goods will need to complete a returns authorisation before shipping the product back to us, this can be done via the customer's registered online account.

Products returned without an accompanying Return Authorization (RMA) may not be accepted.

Completing a 'Product' Returns form

Please read our Returns Policy page

Legal Rights

Customers legal rights are not affected by these terms and conditions.

Changes to these terms and conditions

These terms and conditions were issued on 26th October 2014. Currently no previous versions of our terms and conditions exist. We may change our terms and conditions at any time, so please do not assume that the same terms and conditions will apply to future orders.

E&OE